Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCWRK408 Mapping and Delivery Guide
Provide information on issues and policies

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AHCWRK408 - Provide information on issues and policies
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Process a request for information on issues and policies
  • Listen actively to the client, and question to clarify and elicit information
  • Record notes from dialogue with the client and from correspondence
  • Document the request using the appropriate recording system
  • Seek and obtain approval to access information and forward requests where appropriate
       
Element: Identify sources and extract information
  • Identify, access and research relevant sources and locations of information
  • Extract relevant information
  • Evaluate workplace policies and documentation relevant to the request
  • Use alternative methods to locate identified gaps in information
       
Element: Evaluate information to meet client request
  • Evaluate information for validity, reliability and appropriateness
  • Engage client in respectful dialogue to clarify information
  • Obtain additional information if required
       
Element: Prepare and finalise document or correspondence
  • Develop, write, format and proofread a document or correspondence
  • Check document or correspondence for accuracy and intention
  • Arrange document or correspondence review and sign off with designated person where required
  • Make a record of document or correspondence
  • Provide document or correspondence to client
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Listen actively to the client, and question to clarify and elicit information 
Record notes from dialogue with the client and from correspondence 
Document the request using the appropriate recording system 
Seek and obtain approval to access information and forward requests where appropriate 
Identify, access and research relevant sources and locations of information 
Extract relevant information 
Evaluate workplace policies and documentation relevant to the request 
Use alternative methods to locate identified gaps in information 
Evaluate information for validity, reliability and appropriateness 
Engage client in respectful dialogue to clarify information 
Obtain additional information if required 
Develop, write, format and proofread a document or correspondence 
Check document or correspondence for accuracy and intention 
Arrange document or correspondence review and sign off with designated person where required 
Make a record of document or correspondence 
Provide document or correspondence to client 

Forms

Assessment Cover Sheet

AHCWRK408 - Provide information on issues and policies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCWRK408 - Provide information on issues and policies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: